Privacy Policy

1. Who We Are

Junubweb ("we", "us", "our") is a digital agency headquartered in Juba, South Sudan. We operate the website junubweb.co and provide web design, SEO, social media management, and hosting services.

Contact: hello@junubweb.co | +211 981 821 700

2. What Information We Collect

We collect information you provide directly when you:

• Fill in our contact or enquiry form (name, email, phone, message)
• Book a call through Calendly (handled by Calendly's own privacy policy)
• Contact us via WhatsApp or email

We may also collect anonymous usage data through analytics tools (see Section 4).

3. How We Use Your Information

• To respond to your enquiry and provide the services you request
• To send project updates, invoices, and service communications
• To improve our website and services based on aggregate usage data
• To comply with legal obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Analytics and Cookies

We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymous data including pages visited, time on page, device type, and geographic region. No personally identifiable information is collected by analytics.

We use functional cookies necessary for the website to operate (such as form state). We do not use tracking cookies for advertising.

5. Third-Party Services

Our website uses the following third-party services, each with their own privacy policies:

• Calendly — for booking calls (calendly.com/privacy)
• Tawk.to — for live chat support (tawk.to/privacy-policy)
• Google Analytics — for website analytics
• Cloudflare Pages — for website hosting and delivery

6. Data Retention

We retain contact enquiry data for up to 3 years or until you ask us to delete it. You may request deletion of your data at any time by emailing hello@junubweb.co.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for communications at any time

8. Security

We take reasonable measures to protect your information, including encrypted transmission (HTTPS) and secure storage. No transmission over the internet is 100% secure, but we do our best to protect your data.

9. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be posted on this page with the "last updated" date at the top.

10. Contact

If you have any questions about this policy or how we handle your data, contact us at hello@junubweb.co.